Update contact info for Freshworks and fix unexpected tag

nefed.xml

@@ -6637,8 +6637,8 @@ MIIETjCCAzagAwIBAgIBAjANBgkqhkiG9w0BAQsFADBsMRswGQYDVQQDFBIqLnVu ay5pZG0ub2NsYy5
             <EmailAddress>eli@unl.edu</EmailAddress>
         </ContactPerson>
         <ContactPerson contactType="administrative">
-            <GivenName>Deborah Eisloeffel</GivenName>
-            <EmailAddress>deb.eisloeffel@unl.edu</EmailAddress>
+            <GivenName>Jen Requenez</GivenName>
+            <EmailAddress>jrequenez2@unl.edu</EmailAddress>
         </ContactPerson>
         <ContactPerson contactType="other" recontactType="http://refeds.org/metadata/contactType/security">
             <GivenName>ITS Security Team</GivenName>
@@ -15290,7 +15290,7 @@ KNGked4df0r1o5CozJ35FjKx1fiYucuvGXU+UZd5Yg6sF6MRhQqud32X3eOFJXS/ndm/jGit7B6A
             <OrganizationURL xml:lang="en">https://www.follett.com</OrganizationURL>
         </Organization>
         <ContactPerson contactType="technical">
-            <SurName>Haitham Saidi</SurName>
+            <GivenName>Haitham Saidi</GivenName>
             <EmailAddress>hsaidi@follett.com</EmailAddress>
         </ContactPerson>
         <ContactPerson contactType="administrative">