**If you have activated Duo previously but now have a different phone
**If you have activated Duo previously but now have a different phone
number:**
number:**
Stop by our offices along with a photo ID and we can help you reactivate
~~Stop by our offices along with a photo ID and we can help you reactivate
Duo and update your account with your new phone number.
Duo and update your account with your new phone number.~~
Join our [Remote Open Office hours](https://hcc.unl.edu/OOH) or schedule another remote
session at [hcc-support@unl.edu](mailto:hcc-support@unl.edu) and show your photo ID and we will be happy to activate it for you.
**If you have activated Duo previously and have the same phone number:**
**If you have activated Duo previously and have the same phone number:**
...
@@ -165,10 +166,10 @@ for additional assistance.
...
@@ -165,10 +166,10 @@ for additional assistance.
#### I want to talk to a human about my problem. Can I do that?
#### I want to talk to a human about my problem. Can I do that?
Of course! We have an open door policy and invite you to stop by
Of course! We have an open door policy and invite you to ~~stop by
[either of our offices](http://hcc.unl.edu/location)
[either of our offices](http://hcc.unl.edu/location)
anytime Monday through Friday between 9 am and 5 pm. One of the HCC
anytime Monday through Friday between 9 am and 5 pm. One of the HCC
staff would be happy to help you with whatever problem or question you
staff would be happy to help you with whatever problem or question you
have. Alternatively, you can drop one of us a line and we'll arrange a
have.~~ join our [Remote Open Office hours](https://hcc.unl.edu/OOH), schedule a remote
time to meet: [Contact Us](https://hcc.unl.edu/contact-us).
session at [hcc-support@unl.edu](mailto:hcc-support@unl.edu), or you can drop one of us a line and we'll arrange a time to meet: [Contact Us](https://hcc.unl.edu/contact-us).
or ~~stop by one of our locations.~~ join one of our [Remote Open Office hours](https://hcc.unl.edu/OOH) or schedule a remote session at [hcc-support@unl.edu](mailto:hcc-support@unl.edu).